What kind of insurance's do you take?
We are in network providers for most insurance plans. Please visit our vision care plans page for a list of insurances but one thing to keep in mind is that vision and medical insurance are not the same.
What is the turn-around time for glasses?
We are proud to offer glasses in an hour for most single vision prescriptions in a variety of materials. If we do need to order lenses, the turn-around is typically 7-10 business days.
What is the turn-around time for contacts?
Contacts typically arrive in about 3-5 business days.
Do the glasses come with any warranties?
Each frame we offer comes with at least a 1-year manufacturer warranty.
What is the return policy?
We have a no refund policy, however, we do offer a 30 day exchange. If you are unhappy with the fit, color, or even the prescription changes, we will give a one-time exchange.
What is the difference between and optician, optometrist, and ophthalmologist?
Dispensing opticians help fit eyeglasses and contact lenses, following prescriptions from ophthalmologists and optometrists. They also help customers decide which eyeglass frames or type of contact lenses to buy. Optometrists (O.D.)examine the eyes and other parts of the body related to vision. They also diagnose, treat, and manage diseases, injuries, and other disorders of the eyes. They prescribe eyeglasses or contact lenses as needed. Ophthalmologists (M.D.) are medical doctors who specializes in eye and vision care, but also perform surgery.
What does a comprehensive eye exam consist of?
A comprehensive eye exam includes auto refraction, manual refraction, glaucoma testing, visual screening, and a complimentary retinal screening!
Do you fit contact lenses?
Yes. Contact lens fittings involve additional tests during the exam and we also train you how to take them in and out.
What days are eye exams available?
Our optometrist is in on Wednesdays 11-5 and Fridays 1-6.
I did not get my glasses there, but can I come in for an adjustment/repair?
Absolutely! We would be happy to adjust or attempt to repair any damaged glasses. If it is not one of our frames we just have to inform you that if the glasses break in the process, we cannot be held responsible.
I did not get my exam there, but can I come in and get glasses?
Absolutely. It is never a requirement that you buy glasses at the same place you got the exam, including here.
Do you sell eyeglass cleaner?
Yes. We have spray available in 1, 4, and 8 oz bottles, as well as pre-moistened towelettes and microfiber cloths.
How long does an eye exam take?
Eye exams typically take about 15-20 minutes and our doctor would be happy to answer any questions or concerns you may have.
I have a higher prescription. Are thinner lenses available?
Yes. We do have high-index lenses available including 1.74, which can be up to 50% thinner than standard plastic. One important fact to keep in mind is that the frame choice has a large impact on the thickness of the lens.
How do progressives differ from ordinary bifocals?
Ordinary bifocals offer two zones for vision. There is a distance zone on top and a reading zone on the bottom, where “image jump” going from one to the next zone. Progressives are more of an all-purpose lens. These offer correction for distance, mid-range, and reading. There is no image jump. These zones are all connected, invisible, and there is a smooth transition going from one zone to the next allowing more natural vision.
Do progressives take a long time to adapt to?
Most progressive wearers adapt very quickly, within a couple hours to a couple of days. Sometimes, it may take up to a week.