Get Professional Answers to Your Eye Care Questions

We’re eager to take your questions if you call us at (216) 292-3937, or otherwise contact us via social media or email! But there are questions we often answer for other stakeholders.

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Who Can Help?

What is the difference between an optician, optometrist, & ophthalmologist?

Dispensing opticians fit eyeglasses and contact lenses by following prescriptions from ophthalmologists and optometrists. They also help customers decide which eyeglass frames or type of contact lenses to buy.

Optometrists (OD) examine the eyes and other parts of the body related to vision. They also diagnose, treat, and manage diseases, injuries, and other disorders of the eyes. They don’t have the training for surgery. They prescribe eyeglasses or contact lenses as needed.

Ophthalmologists (MD) are medical doctors who often specialize in some form of vision care or eye disease, and optometrists usually refer patients to them to perform vital eye surgeries.

Getting Glasses & Contacts

Which insurance providers do you accept?

We are in-network for many major insurance providers. Please visit our vision care plans page for a list of valid insurance providers.

Please keep in mind is that vision and medical insurance are not the same. You’ll need to get vision insurance separately. You’re always welcome to call one of the providers for more information.

I have a higher prescription. Are thinner lenses available?

Yes! We carry high-index lenses, including 1.74, which can be up to 50% thinner than standard plastic. One important fact to keep in mind is that the frame choice has a large impact on the thickness of the lens.

Do you fit contact lenses?

Yes. Contact lens fittings involve additional tests during the exam. We also train you how to insert and remove your lenses.

I did not get my glasses at Eyes on Chagrin, but can I come in for an adjustment/repair?

Absolutely! We would be happy to adjust or repair your damaged glasses. If it is not one of our frames, please be aware that we are not liable if your glasses break during the process.

What is the turnaround time for glasses?

Thanks to our full-service lab are proud to offer glasses in an hour for most single vision prescriptions. Occasionally we find we don’t have a rare lens in stock. In this case, we will need to order the lenses in, which takes about 7 to 10 business days.

What is the turn-around time for contacts?

Contacts typically arrive in about 3 to 5 business days.

Do the glasses come with any warranties?

Each frame we offer comes with at least a 1-year manufacturer’s warranty. Contact your manufacturer for more information once you have your glasses!

Do you sell eyeglass cleaner?

Yes. We have eyeglass cleaner available in 1, 4, and 8 oz bottles, and pre-moistened towelettes and microfiber cloths.

What is the return policy?

We have a no refund policy; however, we do offer a 30-day exchange. If you are unhappy with the fit, color, or even if your prescription changes, we will do a one-time exchange.

Examinations

What days are eye exams available?

Eye exams are available Monday, Tuesday, Wednesday, Thursday, and Saturday.

What does a comprehensive eye exam consist of?

A comprehensive eye exam includes autorefraction, manual refraction, glaucoma testing, visual screening, and a complimentary retinal screening!

What days are eye exams available?

Eye Exams are currently available on Monday, Tuesday, Wednesday, Thursday, and Saturday, during business hours, with an appointment!

I did not get my exam done at Eyes on Chagrin, but can I come in & get glasses?

Absolutely. It is never a requirement that you buy glasses at the same place you had and eye exam, including here. We’d love to help you at any and all stages of your vision care journey.

How long does an eye exam take?

Eye exams typically take about 15 to 20. Our optometrist would be happy to answer any questions or concerns you may have during this time.

Progressives

How do progressives differ from ordinary bifocals?

Bifocals combine two prescriptions into different zones for vision. There is a distance-vision zone on top and a reading zone on the bottom, and can result in “image jump.” It occurs when the image you see appears to move when you shift your gaze through a different zone.

Progressives are more of an all-purpose lens. They offer correction for distance, mid-range, and reading with no image jump. These zones are all connected and invisible, with a smooth transition when moving from one zone to the next, allowing more natural vision.